Most healthcare consumers want to share their experiences, but for healthcare systems, the insights and business results gleaned from a survey must justify the cost of administering and analyzing it.
How can you inspire patients not only to respond, but also to share the rich, descriptive detail that makes your patient experience data so compelling? And how can you best use that data to inform operations?
In this e-book, we cover patient engagement strategies that will help you generate more survey responses, inspire actionable feedback, and use survey data to drive meaningful improvements in patient experience.
To break down these strategies for healthcare organizations, we focus on the following areas:
Key ingredients for great survey responses and how to generate high-quality feedback
Regulatory considerations for patient experience surveys
Gaining insights from both positive and negative patient feedback
Real-world examples of health system survey strategies in action