With click-through rates averaging 36%, text messages present a rich opportunity to generate reviews and gather customer experience feedback. Yet less than half of businesses are currently equipped to engage consumers via text.
Do you have a strategy in place to make the review process seamless and intuitive for your customers?
In this e-book, you will learn how to meet customers in their most favorable moments for leaving reviews, in the channel where they are most likely to take action: SMS text messaging.
To understand the value of mobile testimonials, we explore the following areas:
A classic!
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