When patient experience managers at Prisma Health saw how third-party reviews led the online conversation about their healthcare organization, they launched a plan to take back control of its digital reputation. To do so, they implemented a transparency program that leveraged first-party survey data to significantly boost web traffic and increase appointment requests by 50%.
In this webinar, Prisma Health’s patient experience team will share the roles and responsibilities assigned to different stakeholders, leading to widespread physician buy-in and a transparent comment review and appeals process.
You will learn how to:
Create a realistic timeline for your transparency journey from kick-off to go-live.
Identify the tenets of an effective communication plan during all phases of the transparency journey.
Select, train and empower physicians to serve in an influential role during all phases of the transparency journey.
Develop a comment review and appeals process that is consistent, simple and beneficial to the provider.
Theresa Varughese, Patient Experience Officer, Prisma Health
David Clinkscales, Patient Experience Program Analyst, Prisma Health
Mike Warstler, Sales Director - Healthcare, Binary Fountain