Webinar | Creating a Hospitality Influenced Reputation Management Strategy

Recorded Webcast
Duration: 1 hour

What You'll Learn:
What happens when a former executive from Starwood Hotels and Resorts takes over marketing at a physician practice? Florida Orthopaedic Institute implemented a strategy for creating a 5-star customer experience – and attracting more patients – with online reputation management playing a vital role.

In this webinar, they’ll share the approach, tactics and technology platform behind their reputation management program including:

Adopting a high-touch approach for responding to patient reviews and surveys.
Improving the customer experience across it 10 locations with digital patient feedback.
Increasing online reviews and survey responses with email and mobile texting campaigns.
Winning over physicians skeptical of online reviews.

Whether you’re with a hospital or physician practice, you can take away lessons you can apply to your reputation management program.

Presenters:

Donna Bossuyt
Director of Marketing & Customer Service
Florida Orthopaedic Institute

Kim Mott
Marketing & Customer Service Manager
Florida Orthopaedic Institute

Aaron Clifford
SVP, Marketing
Binary Fountain

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The House

The two children had also not been able to sleep for hunger, and had heard what their step-mother had said to their father.

The Woods

The moon shone brightly, and the white pebbles which lay in front of the house glittered like real silver pennies.

The Old Woman's House

And when they approached the little house they saw that it was built of bread and covered with cakes, but that the windows were of clear sugar.

Mother

"I'll tell you what, husband," answered the woman, "early tomorrow morning we will take the children out into the forest to where it is the thickest.

Father

When they had reached the middle of the forest, the father said, "Now, children, pile up some wood, and I will light a fire that you may not be cold."

Hansel

"We will set to work on that," said Hansel, "and have a good meal. I will eat a bit of the roof, and you Gretel, can eat some of the window, it will taste sweet."

Gretel

Early in the morning, Gretel had to go out and hang up the cauldron with the water, and light the fire.

Old Woman

"Oh, you dear children, who has brought you here? Do come in, and stay with me. No harm shall happen to you."

Bird

When it was mid-day, they saw a beautiful snow-white bird sitting on a bough, which sang so delightfully that they stood still and listened to it.

A classic!
Queen Victoria - England
Guaranteed to give you nightmares!
Sister Grimm - Germany
Messed me up for life!
Anonymous - Earth