Because of the popularity of online review platforms, it’s no longer hard to find out what your residents think of your property. Whether the consensus is bad or good, one thing is true: people do not decide where to live these days without researching their options online first. Increasingly, this means reading reviews from previous residents to gain a firsthand perspective, and see what real people actually think about an apartment complex, condo, or multifamily home.
If you embrace this new reality, you will see that it is actually a gift. Search engines and review platforms are a tool for identifying how and what to improve. If you proactively seek out and act on resident feedback, the rewards can be extremely beneficial. Not entirely sure how to go about doing that? This e-Book is designed to help. We will walk you through everything you need to know, from why reviews matter in the first place to how you can leverage the feedback within them to improve resident retention.
Other Topics Included in this e-Book Include:
How to Measure Resident Satisfaction Against Your Competition
Increasing Your Online Presence
Spotting Common Issues Before Residents Complain
Creating a Resident Survey to Welcome Input
How to Turn Insights into Improvements
If you’re ready to read this e-Book, all you need to do is fill out the form on the page to begin the download!