In our second annual Healthcare Consumer Insight & Digital Engagement survey, we get an updated view into how patients search, evaluate – and share – their experiences with their healthcare providers. We uncover several new trends and take a deeper dive to get answers on what matters most to them. You will learn:

• How likely are consumers to share their healthcare experience online?
• How much do they rely on healthcare ratings and reviews?
• What factors matter most when selecting a provider?
• What are the biggest pain points when it comes to the patient experience?

Additional topics covered in this E-book include:

• The most popular social media platforms for sharing healthcare experiences
• Expectations for the patient experience
• The growing reliance on online reviews
• Patient preferences when booking appointments
• Millennials’ thought process when choosing a provider
• Decreasing patience in waiting rooms
• And more…

We provide this patient feedback with the hope that it will assist you to make improvements to your hospital or practice as well as the online conversation surrounding your healthcare services—as your online reputation is an essential element of success!

If you’re ready to read this E-book, all you need to do is fill out the form on the page to begin the download!